KasaBazaar Group of Companies spans import & export shipping, real estate, property management, and (through our sister companies) freight logistics and mobility across the US and Ghana.

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SMS Terms & Notifications

Last updated: September 2, 2026

This page explains the SMS (text message) programme sent under the KasaBazaar name. It covers who can receive these messages, how you opt in, what you'll be sent, and how to opt out.

Who Sends These Messages

Shipment and delivery text messages are sent under the KasaBazaar name for shipments booked with us — whether you requested a quote or contacted us through this website, spoke with our staff by phone, or visited one of our offices in person. Shipment handling and tracking is operated through our group's dedicated logistics arm, RDD Shipping, and the update texts you receive about a shipment are the same messages described here.

How You Opt In

You opt in by providing your mobile number and agreeing to receive SMS updates:

  • When you submit our quote request form or contact form on this website and provide a phone number.
  • When a shipment is booked with us, in person or by phone, and you give our staff your mobile number for shipment updates.

Opting in is not a condition of using our services. Providing your number and agreeing to updates is a separate choice from simply requesting a quote or asking a question.

Verbal & In-Person Opt-In Script

When a shipment is booked by phone or in person, our staff read the following to the customer before recording their number for SMS updates:

"Before I finish booking your shipment with KasaBazaar — can I get a mobile number to send you free text updates about this shipment? That's things like pickup, customs clearance, out-for-delivery and delivery confirmation, and payment receipts. You'll typically get 3 to 10 texts depending on your shipment's activity. Message and data rates may apply. You can reply STOP at any time to stop these messages."

This script, and the customer's agreement to it, is what our staff use to record consent in our booking system before any SMS updates are sent. It confirms, in one place:

  • The business sending the messages — KasaBazaar
  • That the customer will receive text messages
  • The type of messages — shipment status and delivery updates, and payment receipts
  • Message frequency — typically 3–10 messages per shipment
  • "Msg & data rates may apply"
  • How to stop — reply STOP at any time

What You'll Receive

If you opt in, we send automated transactional messages triggered by activity on your shipment — for example:

  • Shipment booking confirmation
  • Pickup and departure updates
  • Customs and container clearance status
  • Out-for-delivery and delivery confirmation
  • Payment and balance receipts
  • Tracking-number updates

These are transactional messages about your own shipment. We do not send marketing or promotional SMS on this programme.

Message Frequency & Rates

Message frequency varies with shipment activity — typically 3–10 messages over the life of a shipment. Message and data rates may apply, depending on your mobile carrier and plan.

Opting Out & Help

Reply STOP to any message to unsubscribe at any time, or HELP for assistance. You can also contact us using the details below.

Providers & Sharing

Messages are delivered through our messaging providers, Twilio and Arkesel, acting as data processors on our behalf. Mobile numbers collected for SMS notifications, and your opt-in consent, are never sold, rented, or shared with third parties, or with other group companies for their own marketing purposes.

See our Privacy Policy for how we handle your information more generally.

Contact Us

Questions about SMS notifications can be sent to support@kasabazaar.com or via our Contact page.