KasaBazaar Group of Companies spans import & export shipping, real estate, property management, and (through our sister companies) freight logistics and mobility across the US and Ghana.
KasaBazaar Group of Companies spans import & export shipping, real estate, property management, and (through our sister companies) freight logistics and mobility across the US and Ghana.
Last updated: August 20, 2026
This Delivery Policy explains how shipping requests submitted through this website are handled, and what to expect around transit times, tracking and delivery issues. It applies to import & export shipments arranged through KasaBazaar; day-to-day freight execution and tracking are carried out by our logistics subsidiary, RDD Shipping.
Submitting our quote request form is an inquiry, not a booking. After you submit your shipment details (service type, weight, dimensions, origin and destination), our team reviews them and follows up directly by phone or email to confirm pricing, timing and next steps before anything is booked or charged.
The estimated delivery time frames below apply to shipments arranged through KasaBazaar and carried out by our logistics subsidiary, RDD Shipping. Each estimate is measured from the date a shipment is collected from you or received at our facility — not from the date a quote is requested.
| Service | Estimated Delivery Time | Notes |
|---|---|---|
| Air Freight | 7–14 business days | Door-to-door between the United States and Ghana, from collection to final delivery. |
| Ocean Freight | 45–60 days | Port-to-port sailing time plus customs clearance and inland delivery. |
| Road Freight & Last-Mile Delivery | 1–3 business days | Local and regional transport once cargo has cleared the port or left our warehouse. |
| Ecommerce Package Forwarding | 10–21 business days | Measured from the day your package is received at our US address, not from the date you ordered it from the retailer. |
We respond to every quote request within 1 business day to confirm pricing and the delivery window for your specific shipment before anything is booked or charged.
These ranges are estimates, not guarantees. Actual transit time varies with origin and destination, carrier schedules, customs clearance, public holidays and weather. If a shipment looks likely to fall outside the range above, we will contact you with a revised delivery date.
Once a shipment is booked, tracking is handled by RDD Shipping. See our Tracking page for a direct link to their tracking tool.
If a shipment is delayed, damaged, or doesn't arrive as expected, contact us as soon as possible so we can look into it with RDD Shipping on your behalf. We can't guarantee outcomes for issues caused by customs holds, carrier delays, incorrect address information, or events outside our control, but we will work with you to resolve the issue.
For ecommerce package forwarding (Amazon, eBay, Walmart, Best Buy and similar), delivery of the original retail order is the retailer's responsibility up to the point we receive it; from there, the same forwarding, tracking and delay handling described above applies.
This policy does not cover orders bought on kasarose.com, the group's ecommerce marketplace. Marketplace orders are delivered within Ghana on their own timeframes — typically 1–3 business days in Accra and Kumasi, 3–7 business days in other regions — and are governed by the KASAROSE delivery and returns policies.
RDD Shipping carries a share of those marketplace deliveries on KASAROSE's behalf, and Neoride Africa handles last-mile drops in Kumasi and Ejisu, but KASAROSE remains the point of contact for anything ordered there. Raise marketplace delivery questions with KASAROSE rather than with us.
We may update this Delivery Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Questions about a shipment or this policy can be sent to support@kasabazaar.com or via our Contact page. See also our Privacy Policy, Terms & Conditions and Our Companies.