KasaBazaar Group of Companies spans import & export shipping, real estate, property management, and (through our sister companies) freight logistics and mobility across the US and Ghana.
KasaBazaar Group of Companies spans import & export shipping, real estate, property management, and (through our sister companies) freight logistics and mobility across the US and Ghana.
Last updated: July 30, 2026
This Delivery Policy explains how shipping requests submitted through this website are handled, and what to expect around transit times, tracking and delivery issues. It applies to import & export shipments arranged through KasaBazaar; day-to-day freight execution and tracking are carried out by our logistics subsidiary, RDD Shipping.
Submitting our quote request form is an inquiry, not a booking. After you submit your shipment details (service type, weight, dimensions, origin and destination), our team reviews them and follows up directly by phone or email to confirm pricing, timing and next steps before anything is booked or charged.
Transit times depend on the service selected (air, ocean or road freight), the origin and destination, and factors outside our control such as customs clearance, weather and carrier schedules. Because of this, we don't publish fixed delivery windows on this website — your quote confirmation will include a realistic timeframe for your specific shipment.
Once a shipment is booked, tracking is handled by RDD Shipping. See our Tracking page for a direct link to their tracking tool.
If a shipment is delayed, damaged, or doesn't arrive as expected, contact us as soon as possible so we can look into it with RDD Shipping on your behalf. We can't guarantee outcomes for issues caused by customs holds, carrier delays, incorrect address information, or events outside our control, but we will work with you to resolve the issue.
For ecommerce package forwarding (Amazon, eBay, Walmart, Best Buy and similar), delivery of the original retail order is the retailer's responsibility up to the point we receive it; from there, the same forwarding, tracking and delay handling described above applies.
We may update this Delivery Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Questions about a shipment or this policy can be sent to support@kasabazaar.com or via our Contact page. See also our Privacy Policy and Terms & Conditions.